Norton eCare Visits

FREE Health Care Video Visits 24/7

Through a generous grant from Norton Healthcare, students now have access to 24/7 medical care through Norton eCare video visits. This is a FREE service for Bellarmine students that provides quick, non-urgent care through your phone or computer. This service is provided in addition to the health services already available on campus during the academic year, and is available over the summer for students residing in Kentucky and Indiana.

Video visits are for any minor, acute non-urgent problems. These are a few examples of conditions that we have seen: allergies, cold, flu, cough, fever, insect bite, nausea, vomiting, diarrhea, red eye, skin rash, sore throat, and urinary tract infection.

You’ll need a MyNortonChart account, a credit card or debit card (to reserve your appointment; it will not be charged) and your student ID to complete a video visit.

Instructions for Norton eCare visits

From a mobile device:

  • Download the MyChart (provided by Epic) app in the app store.  
  • Select Norton Healthcare/Norton Children’s from the list of providers.  
  • On the login page, select Sign Up.  
  • Select Request Account. A third party verification system will then confirm your identity and allow you to create your MyNortonChart username and password. If your identity is unable to be verified through the third party verification system, you will be prompted to email Norton Healthcare for assistance activating your account. Most often this will be the address associated with your credit/debit card.
  • Once logged in, select Appointments and schedule an appointment.
  • Click on Video Visit.
  • Once logged in, you will be prompted to follow steps 1 through 6 to schedule a video visit. You will need a credit card to reserve your visit. Your card will not be charged once you complete the visit and show your student ID.
  • Log on 5 to 10 minutes prior to your appointment time. Have your student ID, health information (current medications, allergies and medical history) and pharmacy information nearby.

From a computer (with camera):

  • Create or sign in to your MyNortonChart account.  
  • If you need to create an account, visit the Norton eCare page. Select Sign Up Now under New User. If you have an activation code that was provided by a Norton provider, enter it on this MyChart page. If you do not have an activation code, choose Request Online and this will prompt a third party verification system to confirm your identity and create your account. If your identity is unable to be verified through the third party verification system, you will be prompted to email Norton Healthcare for assistance activating your account.
  • If you already have a MyNortonChart account, log in by visiting the Norton eCare page. Click on the eCare Video Visit button.
  • Once logged in, you will be prompted to follow steps 1 through 7 to schedule a video visit. You’ll need a credit card to reserve a video visit. Your card will not be charged once you complete the visit and show your student ID.
  • Log on 5 to 10 minutes prior to your appointment time. Have your student ID, health information (current medications, allergies and medical history) and pharmacy information nearby.

Please direct questions to the Health Services staff members at healthservices@bellarmine.edu or 502.272.8313. The Office of Health Services is open 8 a.m. - 5 p.m. Monday - Friday.

See additional information on the Norton eCare Video Visits page.