The Technology Support Center is located on Level A of the W. L. Lyons Brown Library.
Ways to get support:
- Open a ticket in our support portal: https://bellarmine.freshservice.com/support/home
- Send us an email to tsc@bellarmine.edu
- Give us a call during business hours: 502-272-8301
- Visit the TSC during business hours: W.L. Lyons Brown Library, Level A
Hours of operation:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
We are available for walk-in support during the times listed.
Our office closes when the library closes early or for inclement weather. Please see the posted library hours for more information.
A lot of guidance and support can be found in these solution articles: https://bellarmine.freshservice.com/support/solutions
The TSC provides the following technology services to the Bellarmine Community:
- Support of University-owned computer hardware and software. This includes the resources in various computer labs and residence halls across campus.
- Computers, projectors and portable screens for use during on campus events. This service includes the scheduled set-up and removal of the equipment. Please see the Event Request link to submit a request.
- Basic troubleshooting and malware/virus scanning on personal computers owned by currently enrolled Bellarmine students, faculty, and staff.
- Creation of Bellarmine photo ID’s for students, faculty and staff.
The TSC is not able to offer the following services on equipment personally owned by students, faculty or staff:
- Computer maintenance, repairs or upgrades.
- Operating System or software application installation.
- How-to assistance
or software tutoring.
If a device in need of the above (or related) service comes to us, we will do our best to provide the best next course of action to take.