Report an Accessibility Issue

In an effort to acknowledge and tackle any accessibility related barriers (i.e., automatic door opener malfunction, obstructed paths, or inaccessible rooms/offices) faculty, staff, and students may face, Bellarmine University uses a work order system called Asset Essentials. This is for the convenience of faculty, staff, and students to enter requests for services for maintenance, grounds, custodial, and for event support. Once a request is entered, all requests are automatically assigned a work order number, which can be used to track the progress until the work order is complete. 

Report an Accessibility Issue to Facilities

All requests should be submitted as soon as possible. Any time sensitive requests should be received no later than 3 working days prior to the date the service is needed.

Emergency requests (i.e., leaks, electrical outages, elevator failures, etc.) can be reported to the Facilitates Management Office at 502.272.8117 on Monday through Friday 7:30 a.m. - 4:30 p.m. An Asset Essentials request is still necessary for proper documentation, tracking, and monitoring of progress. Any calls outside normal business hours can be directed to Public Safety at 502.272.7777. Public Safety will be able to contact after-hours staff as needed.

Following a confirmed room/space reservation, all event setup requests should be submitted no later than 3 working days prior to any event.

Important things to know when submitting a request

  1. Asset Essentials uses single sign-on but you will be prompted to enter your username which includes @bellarmine.edu.
  2. Once the request is submitted, it will be reviewed, approved, and assigned to a technician.
  3. All progress on all requests can then be tracked in the requester’s account
  4. When the work order is complete, an email notification will be sent to the requester with resolution information.
  5. Full data records of this event are kept in historical records

If a critical service goes out, or a temporary barrier caused by damage, repairs, or construction prevents or limits access to normal traffic patterns to or through any facility, BU Facilities Management will communicate this information. The campus Director for Accessibility Resource Center will be notified of any outage or barrier that might affect any student, staff, faculty, or guests who may be challenged by these changes. When applicable, Facilities Management will also install temporary signage. Once service or repairs are complete and access is back to normal, all signage will be removed and notifications will be sent to the campus community and the Director of Accessibility Resource Center. All will be documented on the service request for this event.