FAQs

Student FAQs

I am an incoming first year student; what do I need to know about Bellarmine Health Services?

First year students will want to browse the website for complete information on Bellarmine Health Services.

Some important steps to take:

  • If you will be living in the residence halls, you must submit proof of having had the immunizations we require before moving in (Immunization Form). The ONLY exception is a recent Tuberculosis skin test. Incoming first year students may move in without the TB test if they are able to make it to our scheduled TB test blitz, or schedule a TB screening with Nurse Alice. Please call 502.272.8313 or email healthservices@bellarmine.edu for dates, times, and locations of TB blitzes as well as pricing information.
  • If you are not yet 18, you cannot be seen in our clinic unless your parents or legal guardian have signed a consent form (Parental Consent Form ).
  • For your privacy and in keeping with FERPA (Family Educational Rights and Privacy Acts) guidelines, your parents cannot call to make your appointment for you, nor can we provide them with any of your medical information without your written consent (Consent to Release Medical Records form).

What are the hours and location of the Office of Health Services and Clinic?

The Office of Health Services is conveniently located in Newman Hall 121. Our entrance is in between the Kennedy/Newman side and the Environmental Sciences side. We have one patient spot, reserved mainly for commuters, in the Merton Lot. 

The office is generally open from 8 a.m. to 5 p.m. during the academic year. During the summer, we are open from 9 a.m. to 4 p.m. Monday through Thursday, and 9 a.m. to 12 p.m. on Fridays. 

Though the office is open during normal business hours listed above, Clinic appointment hours vary each semester due to Nurse Practitioner availability. Please click here for current semester hours.

Do I need to have health insurance? Does Bellarmine offer health insurance?

We strongly recommend that all students have health insurance coverage, but Bellarmine does not require it. Bellarmine does not offer health insurance plans and refers students to this link for options: www.healthcare.gov

If I am a graduate or part-time student, can I use Health Services?

Yes. All Health Services are available to all enrolled students, regardless of status.

If I see the Nurse Practitioner, is the visit free?

Yes, this is a FREE service offered by Bellarmine. Much of the testing we offer such as Strep, Flu, Mono, UTI, pregnancy, and blood sugar are FREE, as well as any over-the-counter medication or supplies (such as bandages, wraps, or suture removal kits) provided to you are also FREE. Any lab work that is sent out on your behalf will be charged to you or your insurance. We will collect your information at the time the labs are sent and the bill will be mailed to you or to your insurance by the lab. Please see below for charged services that are billed to you.

For what services will I have to pay in the Clinic?

Bellarmine strives to keep costs as low as possible for the convenience of students that need these services for their program requirements and for their healthcare. Charges are designed to cover only the cost of the service, not for profit. Payment is required for the following at the time of service:

  • Allergy shot administration
  • Vaccinations (call to inquire about available vaccinations)
  • TB screening
  • CPR courses and replacement cards
  • Hard copies of medical records

Often we will also provide the estimated costs of these services at other locations in an effort to help you find the best price. We accept most payment types. Please call 502.272.8313 for current pricing information. We cannot charge your insurance or put the cost for any services on your Bellarmine account.

Will the Clinic release a copy of my medical records to a third party, such as my parents or primary care provider?

Yes, but you must provide consent in writing if you are over 18. Students who wish to have a copy of their medical records released must complete a Consent to Release Medical Records form. Please read the document closely. The Office of Health Services adheres to all HIPAA (Health Insurance Portability and Accountability Act) and FERPA regulations.

Can I see the Nurse Practitioner today?

We will do our best to see you! For your convenience, the Nurse Practitioners see students by appointment during the fall and spring semesters; however, the NPs are not available during summer and winter breaks. You may schedule an appointment through our Patient Portal or call 502.272.8313. If there are openings, you may schedule for the current day, or call us directly to see how we can help you if you need immediate assistance. 

Through a generous grant from Norton Healthcare, students can also get immediate assistance from a Nurse Practitioner from their home or residence hall through FREE Norton eCare video visits.

Can I have my prescription filled through Bellarmine Health Services?  

The Office of Health Services does not have an outpatient pharmacy, but we do offer a variety of common over-the-counter medications for your symptoms FREE of charge. For your convenience, nearby pharmacy information may be found here. Any cost of medications prescribed by a Nurse Practitioner during a clinic appointment is the responsibility of the patient.

I am from out of state. How can I get my monthly medication prescription filled?

Speak to your primary care provider and pharmacist about how to fill prescriptions out of state. In some instances our NPs may be able to help. Nearby pharmacy information may be found here. Don’t hesitate to call us directly at 502.272.8313 if you need further assistance with your prescription.

Does Bellarmine Health Services provide the flu vaccine?  

Yes. Every fall we schedule flu shot blitzes at various locations around campus. Please call 502.272.8313 or email us at healthservices@bellarmine.edu for dates, times, and locations of flu blitzes as well as pricing information. 

What tests can be performed during my appointment?  

A number of tests can be performed FREE of charge including:

  • Urinalysis
  • Strep 
  • Mono 
  • Flu 
  • Pregnancy 
  • Blood Sugar

Any special tests, such as cultures or blood work ordered by a Primary Care Provider, may be obtained at the clinic and sent to the lab. We will collect your information at the time the labs are sent and the bill will be mailed to you or to your insurance by the lab.

Can I receive allergy injections through Bellarmine Health Services?

Yes, we offer allergy injections for a charge of $20 per semester to cover supplies with an order from your allergist. Students should email Nurse Alice at mkimble@bellarmine.edu for more details and to schedule an appointment.

What do I do after hours and on weekends if I am sick?

Through a generous donation from Norton Healthcare, students have access to FREE Norton eCare video visits available 24/7/365. This service allows students to receive quick, non-urgent care free from their home or residence hall. A few examples of conditions seen in video visits include allergies, cold, flu, fever, insect bite, nausea, vomiting, diarrhea, red eye, skin rash, sore throat and urinary tract infection. If you need advanced care, visit our Nearby Medical Facilities page for a list that includes clinics and hospitals.

Do my parents need to know that I have used Bellarmine Health Services?

We respect your confidentiality and will not share your information, or even that you used our services. Kentucky law states that individuals aged 18 and older are legal adults. If you want to share information about your medical health services at Bellarmine, you must complete and sign our Consent to Release Medical Records form

I’m a parent. How do I get information about my sick child?

In an emergency, parents of a student will be called immediately by the emergency room physician or university officials. Otherwise, students need to have completed and signed a Consent to Release Medical Records form in order for our staff to release information about them to anyone, including parents. Please review our Parent FAQs below for more information for parents.

How do I know if my immunization record has been received and is complete?

Please allow a five working day turnaround time for your immunization records to be processed. If your records are incomplete, you will receive an email stating what you are missing and further instructions as to how to ensure your compliance. 

What services are offered during the summer?

The Clinic is closed during the summer; however, the office is open and the Registered Nurse is available limited hours for allergy shots, suture removal, over-the-counter medications, minor injuries and immunizations. Please call 502.272.8313 to ensure the RN is available before coming in. There are also CPR courses offered throughout the summer, as well as the occasional blitzes for TB and Physicals as needed.

Can I get a physical in the clinic?

Yes, physicals are FREE with a Clinic appointment and require an hour to complete. Physicals cannot be scheduled through the Patient Portal. You must call 502.272.8313 to schedule your appointment. If labs are required for your physical, we will collect your information at the time the labs are sent and the bill will be mailed to you or to your insurance by the lab. They will be sent to Quest labs. You will be responsible for any charges your insurance does not cover. If you schedule a physical, you must bring the following:

  • Form provided by the agency or program requiring the physical (programs may have different requirements for physicals, so be sure to bring YOUR department’s form).
  • Insurance card
  • Immunization record

How will I know when my lab results are in?

You will receive a call from one of our providers when your results are in. Our Nurse Practitioners are here part time, so please allow sufficient time for them to contact you.

If I don’t have a car and need health care off campus can someone take me to see a doctor?

Usually students are able to get a ride from a friend or roommate. If this is not possible, we can provide cab vouchers to students for medical care or procuring medication only. The cab company keeps careful records; anyone found to be using the voucher for anything besides healthcare is responsible for the charges.

What items are available for me to check-out?

We have crutches available for check-out, and on a case by case basis can allow students to check out a blood sugar meter. We also have slings, ankle and wrist braces, disposable thermometers, ice and heat packs, small sharps boxes, and ace bandages free of charge. Used sharps boxes should be returned to Health Services for proper disposal. 

Can I get a referral for a specialist, dental or vision care, or other healthcare provider off campus? 

You may call Norton Physician Referral at 502.629.1234 for help connecting to a physician of any kind in our community. They will help to match neighborhood, type of doctor and any other requests you may have. Please see our Nearby Medical Facilities page for emergency dental, and vision services near campus.

If I have had an injury or surgery that will temporarily impair my mobility, what should I do?

To obtain a temporary handicapped parking pass please contact the Office of Public Safety. If you have other concerns regarding mobility issues please contact Disability Services.

Can I get a sick note to excuse me from class?

The Office of Health Services does not routinely give excuses for class. Please refer to our Student Illness Documentation Policy or the Student Handbook.

How do I register for CPR classes?

For information on our American Heart Association CPR courses, please click here.

I have questions about reproductive health.

Please visit our Reproductive Health page for our statement regarding reproductive health and information about the services we provide.

Parent FAQs

We know that as a parent you have been involved in your student’s care since day one and we understand your concerns. Students must maintain their well-being to succeed academically and parents are often a primary source of health information for our students.

Below are answers to the most common questions we receive.

What things do I need to do before my student begins classes at Bellarmine?

  • Submit a completed Immunization Form, required for all residential students.
  • If your student is under the age of 18, submit a Parental Consent Form .
  • If your student may need accommodations, please contact Disability Services.
  • If your student has a chronic illness or requires health care about which you want us to be aware of, contact us: healthservices@bellarmine.edu. You may also want to contact Disability Services.
  • If your student takes regular medication, talk to their provider now to ensure they will be able to have their prescriptions filled while at Bellarmine.
  • For information about eating disorders, anxiety, depression or other mental health issues contact our Counseling Center.

What immunizations does my student need to have to attend Bellarmine University?

Residential students are required to have their immunizations submitted prior to moving into residence halls (Immunization Form). Please note that they can obtain a Tuberculosis test on campus at a low cost after moving in. For more information on TB screenings at Bellarmine, email healthservices@bellarmine.edu or call 502.272.8313.

How do I speak to a health care provider about my student’s lab results?

The Office of Health Services adheres to FERPA (Family Educational Rights and Privacy Acts) regulations. The student must complete and sign a consent to authorize our sharing of any of their information with anyone (Medical Release Form). We encourage regular communication with your student so they can tell you personally about their visit to the clinic. The following link has more information about FERPA.

What can I do if my student is sick?

If your student feels that self-care is not adequate and they need advanced care, encourage them to make an appointment to see one of our Nurse Practitioners. Our NPs can assess them, and will refer them if they feel they need care that we are unable to provide. Guide them to visit their Patient Portal or call 502.272.8313 to make an appointment.

Where can my student have their prescription filled?

The Office of Health Services does not have an outpatient pharmacy, but we do offer a variety of common over-the-counter medications for your symptoms FREE of charge. For your convenience, nearby pharmacy information may be found here. Any cost of medications prescribed by a Nurse Practitioner during a clinic appointment is the responsibility of the patient.

My student doesn’t have a car; how can they go to an off-campus appointment or have a prescription filled off campus?

Usually students are able to get a ride from a friend or roommate. If this is not possible, we can provide cab vouchers to students for medical care or procuring medication only. The cab company keeps careful records; anyone found to be using the voucher for anything besides healthcare is responsible for the charges.

I want my student to have a primary care provider or specialist in Louisville; do you have recommendations? How about vision testing or dentists?

You may call Norton Physician Referral at 502.629.1234 for help connecting to a physician of any kind in our community. They will help to match neighborhood, type of doctor and any other requests you may have. Please see our Nearby Medical Facilities page for emergency dental, and vision services near campus.

Where is the closest emergency room?

The closest ER is Norton Audubon and is about 5 minutes away. More information can be found on our Nearby Medical Facilities page.

What if my student needs to be seen outside of regular business hours?

Through a generous donation from Norton Healthcare, students have access to FREE Norton eCare video visits available 24/7/365. This service allows students to receive quick, non-urgent care free from their home or residence hall. A few examples of conditions seen in video visits include allergies, cold, flu, fever, insect bite, nausea, vomiting, diarrhea, red eye, skin rash, sore throat and urinary tract infection. Visit our Norton eCare page for instructions. If you need advanced care, visit our Nearby Medical Facilities page for a list that includes clinics and hospitals.

If my student is having problems adjusting to college, what can I do?

Our Counseling Center is an excellent resource for this, as well as many other common mental health concerns. Like Health Services, counseling sessions are free of charge and completely confidential.

How can I ensure my student is seen in the clinic if they are under the age of 18?

Please fill out a Parental Consent Form. Please note that this allows us to see your student in the Clinic ONLY; if your student needs to be seen anywhere outside of the clinic, such as a local Urgent Care Clinic or if you wish for your student to use Norton eCare visits, they must be accompanied by a parent or legal guardian.

What health related items should I send with my student?

We can supply many over the counter items for free. Your student only needs to call and ask for what they need. We suggest your student have on hand the following: thermometer, bandages, antibiotic ointment, hand sanitizer, heating pad, humidifier, insect repellent, sunscreen, tissues, medications, itch cream, pain relievers, and anything they use or need frequently.

How much will it cost for my student to visit the clinic?

Appointments with a Nurse Practitioner are FREE to Bellarmine students. Much of the testing we offer such as Strep, Flu, Mono, UTI, pregnancy, and blood sugar are also FREE, as well as any over-the-counter medication or supplies (such as bandages, wraps, or suture removal kits). Any lab work that is sent out on your student’s behalf will be charged to you or your insurance. We will collect your student’s information at the time the labs are sent and the bill will be mailed to you or to your insurance by the lab. There are some services for which we do charge; however, Bellarmine strives to keep costs as low as possible for the convenience of students that need these services for their program requirements and for their healthcare. Charges are designed to cover only the cost of the service, not for profit. Payment is required for the following at the time of service:

  • Allergy shot administration
  • Vaccinations (call to inquire about available vaccinations)
  • TB screening
  • CPR courses and replacement cards
  • Hard copies of medical records

Often we will also provide the estimated costs of these services at other locations in an effort to help you find the best price. We accept most payment types. Please call 502.272.8313 for current pricing information. We cannot charge to insurance or put the cost for any services on a Bellarmine account.

Does Bellarmine provide health insurance?

We strongly recommend that all students have health insurance coverage, but Bellarmine does not require it. Bellarmine does not offer health insurance plans and refers students to this link for options: www.healthcare.gov

My student has had an illness or injury that makes it difficult for them to get around. Can they have assistance getting to class?

To obtain a temporary handicapped parking pass please contact the Office of Public Safety. If you have other concerns regarding mobility issues please contact Disability Services.

Students may check out the following items:

  • Crutches
  • Wheelchair
  • Glucometer

Can my student charge immunizations, labs, or CPR classes to their Bellarmine account?

All charges are due at time of service and cannot be charged to a Bellarmine account. We accept most payment types. Lab fees will be billed to your insurance. 

How do I make an appointment for my student?

In keeping with FERPA guidelines, all appointments must be made by the students themselves. They may use their Patient Portal to see a Nurse Practitioner, or contact Nurse Alice at mkimble@bellarmine.edu if they need allergy shots or immunizations. 

Can my child get allergy shots at the clinic?

Yes, we offer allergy injections for a charge of $20 per semester to cover supplies with an order from your allergist. Students should email Nurse Alice at mkimble@bellarmine.edu for more details and to schedule an appointment.

My student is too sick to attend class. What is your medical excuse policy?

Please see our Student Illness Documentation Policy.

What do I do if I have a health related question not listed here?

All questions can be directed to Alice Kimble, Director at: mkimble@bellarmine.edu. If you need immediate assistance, call the front desk during business hours at: 502.272.8313.

Where should I direct reproductive health questions?

Please call the director, Alice Kimble at 502.272.8493.

COVID-19 FAQs

What is COVID-19? 

The virus causing coronavirus disease 2019 (COVID-19) is called SARS-CoV-2. It is a new virus that originated in late 2019; therefore, providers and scientists are still learning much about COVID-19. There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans.

How does the virus spread?

The virus that causes COVID-19 is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet).

Is there a vaccine for COVID-19?

Currently there is no cure or vaccine for COVID-19. The best way to prevent illness is to avoid exposure. In order to minimize risk of exposure, everyone should: avoid close contact with others, wear a face covering when in public, wash hands often, clean and disinfect often, and monitor your health to avoid severe illness.

What are the symptoms of COVID-19?

People with COVID-19 have reported a wide range of symptoms ranging from mild to severe. Symptoms may appear 2-14 days after exposure to the virus, and can include: fever, cough, shortness of breath, body aches, nausea, vomiting, diarrhea, and new loss of taste and/or smell. This list does not include all possible symptoms, as COVID-19 is a new virus we are still working to understand and combat.

Is there a test to see if I have COVID-19?

Yes, there are two types of tests that detect COVID-19. 

  • Viral tests check samples from your respiratory system, such as a swab from the inside of your nose, to see if you are currently infected with SARS-CoV-2, the virus that causes COVID-19.
  • Antibody tests check your blood by looking for antibodies, which may tell you if you had a past infection with the virus that causes COVID-19. 

What should I do if I think I have COVID-19 or have been exposed to COVID-19?

Call your healthcare provider. If you do not have a provider, call the Office of Health Services at 502.272.8313. Please do not visit the office. Call first to ensure you do not transmit the virus if you are positive. 

Should I get tested for COVID-19?

If you have symptoms of COVID-19 and/or think you may have been exposed to the virus and want to get tested, call your healthcare provider first. An exposure means that you have been in close contact (within 6 feet) for more than 15 minutes. Many people can recover at home without medical care and may not need to be tested.

Can I get tested for COVID-19 at Bellarmine?

No, Bellarmine Health Services is not currently offering COVID-19 testing, but we have information on local testing. Currently, the closest place to get a viral COVID-19 test is the WalMart at Bashford Manor. Please call 502.272.8313 for more information on available testing. To see all Louisville testing locations, please visit the Louisville COVID-19 Testing page.

How can I protect myself and/or my loved ones from COVID-19?

  • Remember: hands, face, space! 
  • Hands: Wash hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • Face: Wear a cloth face covering in public settings and try not to touch your face, especially when in public.
  • Space: Maintain at least 6 feet of physical distance between you and others.
  • Knowledge is power. Learn as much as you can about the virus and how it spreads and you will naturally help combat transmission.  

Why do I need to wear a face covering?

In accordance with federal and state regulations, Bellarmine is requiring everyone to wear a face covering while in public and common spaces on campus. The university will provide washable cloth face coverings to students. Students do not have to use the face covering provided as long as they have some sort of cloth covering that covers the mouth and nose. If a face covering is forgotten, disposables may be found at various checkpoints around campus. 

COVID-19 can be spread by people who do not have symptoms and do not know that they are infected. That’s why it’s important for everyone to wear a face coverings in public settings. Cloth face coverings provide an extra layer to help prevent the respiratory droplets from traveling in the air and onto other people.

Where can I get a fabric, reusable face covering?

Each Bellarmine student should receive a Bellarmine branded face covering. If you want to purchase additional fabric face coverings, we have a recommendation for a local artist who makes excellent fabric face coverings for $10 each and a recommended national retailer who offers excellent fabric face coverings for $5 each. 

What should I do if I or someone in my household gets sick with COVID-19?

If you or someone in your household tested positive for COVID-19, or if you have developed symptoms, you should start to quarantine to avoid further transmission of the virus. Please click here to report any positive COVID-19 cases to Bellarmine. If symptoms continue or you want to get tested, contact your healthcare provider. If symptoms worsen, call your healthcare provider immediately. 

What should I do if I have had close contact with someone who tested positive for COVID-19?

If you have had close contact with someone who tested positive for COVID-19, you should start to quarantine to avoid further transmission of the virus. Please click here to report any COVID-19 exposure to Bellarmine. If you haven’t been tested, be on the alert for symptoms. If you develop symptoms or want to get tested, contact your healthcare provider.

Is it safe to get care for other medical conditions during this time?

Yes, it is important to continue taking care of your health and wellness. Please be sure to take any medications and/or follow treatment plans prescribed by your healthcare provider and manage any preexisting conditions as your healthcare provider has instructed. Call your provider if you have any concerns about your medical conditions, or if you get sick. Do not delay getting emergency care for your health problems or any health condition that requires immediate attention (trouble breathing, chest pain, loss of consciousness, to name a few potential life-threatening conditions). Continue to practice everyday prevention. Wash your hands often, avoid close contact, wear a cloth face covering, cover coughs and sneezes, and clean and disinfect frequently touched surfaces often. If you become sick or hurt, and would like to see a provider, please call before going anywhere. At this time, any medical provider will request that you call first before visiting, and will have their own precautions regarding pandemic procedures.

If I have an underlying medical condition, am I at higher risk for contracting COVID-19?

Contact your healthcare provider to see if you should take any additional steps with your medical condition during this pandemic. COVID-19 is a new virus that we don’t fully understand, so it depends on the details of your condition.

What can I do if I’m having a hard time coping with the stress of this pandemic?

Contact the Counseling Center—they are here for you! It’s a difficult time. Please do not hesitate to reach out. 

When should I seek emergency care if I have COVID-19?

Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you. Call 911 or call ahead to your local emergency facility. Notify the operator that you are seeking care for someone who has or may have COVID-19.

What is Bellarmine’s response protocol for COVID-19?

Our team has been working for months to ensure a quick and efficient response to this pandemic. We have also put together a direct response team to follow up with any positive case that is reported to us. If you test positive or think you may have COVID-19 or have been exposed to the virus, click here.